SERVICE

In the early stages of the project, we provide preliminary technical support including project investigation, technical exchanges, process suggestions for the front and back ends of the membrane system, membrane system solutions, etc.

The details include: membrane curtain removal and replacement, aeration pipe cleaning, dredging and modification, accessories replacement, overall air inspection, pipeline inspection, membrane curtain protection fluid cleaning, manual water production, manual backwashing, MBR system linkage debugging, product characteristics and design parameter determination, and precautions handover.

Provide proactive and regular return visits, fault diagnosis services, and operational optimization suggestions to continuously improve system performance.

We can guarantee to respond to the technical support requests raised by users within 1 hour after receiving the notification, and send professional engineers to the project site to repair the equipment within 24 hours. In the event of system problems, we guarantee that emergency failures will be resolved within 2 days, routine failures will be repaired within 8 hours, and emergency plans will be formulated immediately in special circumstances.

If the product is damaged or has malfunctions due to poor manufacturing quality, we will provide free repair services to ensure the normal operation of the equipment.